Length of limited Warranty
Advanced Comfort Technologies, Inc. (‘the Company”) warrants your Intellibed® mattress (the “Product”) against manufacturing defects in workmanship and materials as described in this limited warranty (“Warranty”). This Warranty starts on the date of purchase. If within twenty (20) years of the purchase the Product fails due to any defect in materials or workmanship, the Company will replace or repair the Product for the original registered owner.
The adjustable base is not warranted by the Company, but has a separate warranty provided by the adjustable base manufacturer.
No other warranty, express or implied, exists. This warranty covers deterioration causing the Product to have a visible indentation greater than three quarters (.75) of an inch that is not associated with a sag in the foundation, box springs or platform. Warranty pick up fees apply (please contact the authorized dealer where the Product was purchased for details).
What the Warranty Does Not Cover?
The Warranty does not cover normal wear and tear, abuse, damage (including stains and damage caused by inadequate box springs or frame, or damage caused when moving or transporting the mattress), and improper care or maintenance. The Warranty does not cover a normal
increase in softness or comfort preference.
If you did not purchase a box spring or adjustable base from the Company, you may be required to provide proof of the quality of the foundation of the Product if you make a claim under the Warranty. USE OF AN INAPPROPRIATE FOUNDATION WILL VOID THIS WARRANTY WHETHER EXPRESS OR IMPLIED.
The Warranty on the Product, whether express or implied, including any implied warranty of merchantability or fitness for a particular purpose, shall not exceed in duration the term of this Warranty, which begins, with the date of purchase by the original owner. The Company does not warrant that the Product is suitable for any person’s medical condition. The Company makes no warranty beyond what is contained in the Warranty. Some provinces do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. The Warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The Company does not authorize any person to create for the Company any other obligations or liability in connection with the Warranty.
If a Problem Occurs
If you observe a defect, please contact the Company’s authorized distributor from which you purchased the Product. If a problem occurs prior to the end of the warranty period, The Company will repair or replace (at the Company’s option) Product at full value.
Replacement or repair of the defective Product is the only remedy under the Warranty, except in the case that identical materials are not available at the time of product service.
The Company reserves the right to substitute materials of equal or higher quality, or (at the Company’s option) provide a refund. In order for the Warranty to be valid, you must be the original consumer purchaser from an authorized dealer (in Canada) of the Company, you must provide a copy of the original store receipt or other proof of date, place of purchase and purchase price. The Company shall not be liable for incidental or consequential damages arising out of the use of the Product or the inability to use the Product, or for the breach of this Warranty or any other express or implied warranty.
IMPORTANT CARE AND USE INSTRUCTIONS
We do not recommend using conventional mattress covers as many of them will reduce the effectiveness of the pressure relieving qualities that your Intellibed has to offer. Mattress protectors designed to work specifically for your Product are available at all Intellibed® locations, and are guaranteed to protect your Product from fluids and moisture. STAINS ON THE PRODUCT WILL VOID THE WARRANTY.
FRAME & BOX SPRING SUPPORT
Both queen and king sized mattresses require frames that have a support that runs down the center of the mattress, connected at both the head and foot of the frame. INADEQUATE BOX SPRINGS OR A FRAME THAT DOES NOT PROPERLY SUPPORT YOUR PRODUCT WILL VOID YOUR WARRANTY. In addition, the box spring and frame combination needs to provide a flat, firm surface for the mattress to lie on.
5 Year Limited Warranty: Advanced Comfort Technologies, Inc. warrants to the original purchaser that the accompanying product will be free from defects in material and work-manship for a period of 5 years from the original invoice date. This Limited Warranty does not cover conditions resulting from normal wear and tear. Use of the product diminishes the loft of the filling material. Since this is an anticipated characteristic of the product, ACTI makes no warranty with respect to the natural compression of the filling material. All cleaning must be done in accordance with care instructions. ANY IMPLIED WARRANTIES APPLICABLE TO THE PRODUCT, INCLUDING ANY WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN LIMITED WARRANTY. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.
Limitation of Remedies: If, during the Limited Warranty period, the product is found to be defective because of defects in material or workmanship, it will be replaced without charge. To obtain replacement product and Authorization for Return of product resulting from a defect, contact Customer Service at 883-435-2337 to obtain Return Authorization. Defective products must be returned, along with the original invoice to Customer Service (call 883-435-2337 for full details). Replacement of a product under the terms of this Limited Warranty in no way lengthens the Limited Warranty period.